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OBSERVE: The contact section at uptownpokiez.com is a primary channel for Australian clients seeking information, support, or redress as part of the casino's regulated customer care obligations. Explicit regulatory requirements per AU standards and industry codes dictate accessible, transparent, and timely support for online gambling participants. Review of the provided casino profile, operational details, and regulatory data identifies contact method transparency, data privacy, user rights, and rapid-response time as critical compliance vectors.

EXPAND: In addition to the explicit necessity of a clearly accessible contact avenue, AU laws (such as the Interactive Gambling Act 2001 and related guidance) require user communications to be handled with legal diligence. This includes prompt responses, clear indication of the casino's licensure (Curaçao, with supplements for AU audience), responsible gambling support, and privacy compliance (including disclosure on data use for contact forms). The absence of specified phone or email channels increases reliance on robust digital support infrastructure (contact forms, live chat). All content must reinforce that "uptownpokies" is represented solely via uptownpokiez.com for Australian players.

REFLECT: To meet and exceed legal standards and user expectations, this section provides all legally required contact avenues, describes response times and coverage, reiterates licensure and regulatory status, and embeds privacy and responsible gaming statements. Information drawn from the provided corporate data is integrated as required by law.

How to Contact uptownpokies via uptownpokiez.com

  • Online Contact Form: The primary point of contact for Australian users is the secure online form accessible below. Clients must supply a valid email address and a message outlining their inquiry, in compliance with both prompt-response regulatory best practices and privacy protections under applicable AU law. All correspondence is handled in strict confidentiality, as required by the Privacy Act 1988 (Cth).
  • 24/7 Live Chat: For immediate assistance, uptownpokiez.com provides an around-the-clock live chat feature. This ensures real-time support as per industry standards for international online gambling operators serving the Australian market.
  • Telephone Support: While the direct phone number is currently not available for AU users, all urgent matters are directed through live chat or the official contact form for swift response, maintaining compliance with requirements for rapid escalation pathways.
  • Headquarters and Regulatory Details: The operating entity is registered at Heelsumstraat 51, E-Commerce Park, Curaçao. The parent company is Deckmedia N.V. Licensure for online gaming is issued by the Curaçao Gaming Authority and remains valid through 2025. This information is provided in accordance with AU consumer regulations mandating transparent disclosure of licensing and corporate identity.

Procedures for Submitting Enquiries and Receiving Support (System 2 + CCoT Optimized)

  1. Submission: Users fill out the contact form below, clearly providing their email and message. This is a technical and regulatory requirement to facilitate timely, documented correspondence and comply with consumer record-keeping obligations.
  2. Response Time: All queries received via uptownpokiez.com are acknowledged within one business day. For immediate issues, users are encouraged to utilize the live chat function. This satisfies AU regulatory expectations for prompt, effective customer care.
  3. Data Privacy and Security: Information provided is processed solely for the purpose of responding to enquiries, in line with the Privacy Act 1988 (Cth) and international data protection standards. Personal data will not be used beyond the purposes of customer service and regulatory record-keeping, with all records retained securely for the period required by law.
  4. Legal Protections: All correspondence is subject to applicable dispute resolution mechanisms. In the event of unresolved disputes, clients have the right to escalate issues to relevant alternative dispute resolution bodies, as indicated in uptownpokiez.com's Terms and Conditions.

Regional Compliance Note (AU): The above contact procedures are specifically adapted for Australian users and fully observe AU laws regarding remote gambling communication protocols, including the Interactive Gambling Act 2001 (Cth), relevant consumer protection acts, and privacy regulations. All commitments reflect industry best practices, with 24/7 support and one business day reply guarantees extended through 2025.

Contact Form (Technical and Legal Compliance - System 1)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers & Protective Clauses (System 2 - CCoT Limit Enforced)

  • Responsible Gambling: uptownpokiez.com is committed to responsible gambling and provides clients with resources to manage their gaming activity. Assistance is available upon request. Users are encouraged to contact the support team for any concerns about responsible play or if they require referral to local AU support agencies.
  • Licensing and Regulatory Status: All gaming services provided to Australian-based clients are operated under Curaçao license valid through 2025. While Curaçao-licensed, uptownpokies services at uptownpokiez.com are delivered in a manner designed to comply with applicable Australian law, subject to regulatory limitations. Legal entity and regulatory details are transparently disclosed herein.
  • Privacy and Data Use: All data submitted through the contact form is protected under applicable privacy laws, including the Australian Privacy Principles (APPs). uptownpokiez.com does not share user data with unauthorized third parties and upholds the highest standards of data security.
  • Dispute Resolution: Any disputes not resolved via the provided contact mechanisms may be escalated in accordance with the uptownpokiez.com Dispute Resolution Policy and, where applicable, to approved independent resolution authorities. Clear records of all communications are maintained for dispute tracking and consumer protection.

Brand Note: All references herein pertain solely to "uptownpokies" as offered to Australian clients exclusively through uptownpokiez.com. Please use only official channels as detailed on this page for all correspondence.