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Responsible Gaming

Responsible gaming at uptownpokiez.com is rooted in the principle of promoting an informed and controlled approach to gambling entertainment. Players are encouraged to enjoy gaming for recreation and to remain aware of its potential risks. uptownpokies is committed to supporting all users with guidance, tools, and direct assistance to ensure their gaming remains balanced and safe.

Risk Awareness

Gambling should always be fun and within your means. It is important to recognise when gaming may be becoming problematic. Commons signs of potential gambling addiction include:

  • Frequent or escalating bets: Increasing the amount you wager or betting more often to chase previous losses.
  • Over-preoccupation with gambling: Constantly thinking about the casino or finding it difficult to engage in other activities.
  • Neglecting responsibilities: Missing family, work, or social obligations due to gaming.
  • Borrowing money or selling assets: Acquiring funds specifically to continue playing.
  • Emotional distress: Experiencing feelings of anxiety, frustration, or depression connected to gambling outcomes.

Self-Assessment Test

Reflect honestly on these statements to assess your gambling behaviour:

  • Do you ever lose track of time while gambling?
  • Have you tried to win back money lost from previous gaming sessions?
  • Has anyone expressed concern about your gambling?
  • Do you bet with money set aside for bills or essentials?
  • Do you feel irritable if you cannot play?

If you answered "yes" to any of these, we strongly encourage you to seek support using the resources and tools outlined below. Early recognition of problematic patterns is critical to regaining control.

Regional Compliance Note: Information provided in accordance with AU regional standards on player risk awareness and self-diagnosis (2025).

Limits & Tools

uptownpokiez.com empowers players to manage their gaming experience by setting personal limits and taking breaks when needed.

Setting Deposit Limits

  1. Log in to your account at uptownpokiez.com.
  2. Navigate to your profile menu and select "Responsible Gaming".
  3. Choose the "Set Deposit Limits" option.
  4. Select a suitable period: daily, weekly, or monthly.
  5. Enter your chosen maximum deposit amount for each period (e.g., AUD 100 per week).
  6. Save your settings. New limits become effective immediately or at the start of the next period (as per policy).
  7. To adjust limits, follow the same steps. Decreases take effect immediately; increases may be subject to a 24-hour cooling-off period to avoid impulsive decisions.

Managing Time Spent: Session Limits & "Time-Out"

  • Session Limits: Set a maximum time per gaming session in the same "Responsible Gaming" section. Enter your preferred hours/minutes (e.g., 2 hours per session). Automatic reminders will prompt you when your limit is reached.
  • Taking a Break ("Time-Out"): To temporarily suspend play, select the "Time-Out" option. Choose a pause duration between 24 and 72 hours. During this period, your account will be inaccessible for playing or depositing.

Utilising these tools can help maintain responsible gaming habits and prevent potential harm.

Legal Obligation: Tools and procedures are compliant with AU consumer protection laws and uptownpokies's regulatory duties under its Curaçao license as applicable in 2025.

Self-Exclusion

If you feel you need a more extended break or to permanently stop gambling, uptownpokiez.com provides self-exclusion options for your protection.

How to Initiate Self-Exclusion

  1. Log in and access the "Responsible Gaming" section in your account area.
  2. Click on "Self-Exclusion".
  3. Choose the duration: minimum 6 months up to permanent (lifetime) exclusion.
  4. Carefully review the terms of self-exclusion and confirm your choice by following on-screen prompts.
  5. Uptownpokies support may contact you to confirm and process the exclusion.
  6. If you encounter issues or require additional support, contact our Responsible Gaming Team using the information provided below.

Consequences & Terms

  • During Exclusion: Your account is blocked from login, gameplay, and all promotional offers. Attempted access will be denied.
  • Withdrawals & Fund Access: You may request withdrawal of your balance by contacting support, subject to usual identity and AML checks. No new deposits or bets are permitted during exclusion.
  • Appeal & Reinstatement: For exclusions shorter than lifetime, reactivation is only possible after the agreed period by written request; lifetime exclusions are irreversible under policy.
  • Contractual Effect: By activating self-exclusion, you accept the terms are legally binding under AU consumer protection and Curaçao-licensed remote gaming standards.

We urge all users to seriously consider these tools if gambling is becoming problematic.

Support Contacts: See Responsible Gaming Department details in the "Contact & Feedback" section below.

Support Resources

For further guidance, the following organisations offer confidential support to anyone affected by gambling:

  • GAMCARE (UK & International)
    • Website: gamcare.org.uk
    • Info: Free advice, live chat, and counselling for gambling-related harms, available internationally.
  • Gamblers Anonymous
    • Website: gamblersanonymous.org/ga/
    • Info: Global peer support network; support meetings (in-person/online) in Australia and worldwide.
  • Gambling Help Online (Australia)
    • Website: gamblinghelponline.org.au
    • Phone: 1800 858 858 (24/7)
    • Info: Government-funded, anonymous web chat, email counselling, information, tools, and referral services for Australians.
  • National Debt Helpline (Australia)
    • Website: ndh.org.au
    • Phone: 1800 007 007
    • Info: Free financial counselling for those affected by gaming-related debt or financial stress.
  • European Gambling Therapy
    • Website: gamblingtherapy.org
    • Info: Specialist multi-language online counselling and resources.

We encourage you to seek support as soon as you notice any signs of harm. All organisations listed maintain strict confidentiality.

Regional Compliance Note: Resource selection and presentation conform with AU jurisdictional mandates and best industry practice (2025).

Help for Family

If someone you care about shows signs of problem gambling, knowing how to offer support is vital. Here are some recommendations:

  • Initiate a Compassionate Conversation: Choose a non-confrontational moment to discuss your concerns and listen without judgment. Acknowledge their feelings and avoid criticism.
  • Encourage Use of Support Services: Suggest they access professional help, such as the helplines and resources listed in the above section.
  • Maintain Open Communication: Offer continued support and encourage healthier routines.
  • Protect Your Finances and Wellbeing: If joint finances are at risk, seek independent advice or consider financial boundaries.

Family Support Groups

Next Steps: If you believe someone is in crisis, contact a health professional, your GP, or one of the dedicated gambling support helplines above.

Family engagement increases the chances of a positive outcome. All discussions and involvement should respect the dignity and autonomy of the person affected, in alignment with AU care principles.

Operator's Commitment

At uptownpokiez.com, our commitment to responsible gaming extends beyond providing tools. We employ a range of internal procedures designed to detect, prevent, and address risky gaming behaviours.

  • Behavioural Analysis: Automated monitoring of player activity to identify warning signs such as sudden increases in deposits, extended play without breaks, or repeated failed deposit attempts.
  • Warning & Notification System: If risk patterns are detected, uptownpokies may issue direct warnings via email and on-site notifications highlighting observed behaviour and suggesting use of limits or self-exclusion tools.
  • Proactive Support Contact: In situations where patterns suggest potential harm or addiction (in line with AU thresholds and policy), the Responsible Gaming Team reserves the right to make direct contact with the user to discuss observed issues and offer further support options or enforce interventions.
  • Regulatory Compliance: All interventions and monitoring comply with AU consumer protection and Curaçao licensing regulations.

The goal of these measures is to ensure your safety and uphold the highest standards of social responsibility in online gaming, in compliance with all applicable regulations for 2025.

Updates

Any changes to responsible gaming policies, procedures, or support tools at uptownpokiez.com will be communicated by:

  • Direct email notifications to all affected users (ensure your contact information is up to date in your account settings).
  • Website banners and announcements in your account dashboard highlighting major updates.

Players are advised to review responsible gaming content regularly to remain informed about the latest protections and responsibilities.

Last updated: 3 June 2025

Contact & Feedback

For more information, support, or to submit a request regarding self-control measures, please use one of the following contact points:

  • Contact Form: Accessible through your uptownpokiez.com account dashboard under "Help" > "Responsible Gaming Support". Complete the form to request limit changes, self-exclusion, or advice. All submissions are reviewed by our Responsible Gaming Team.
  • Official Website: uptownpokiez.com - Navigate to the "Contact Us" or "Responsible Gaming" page for live chat or further inquiry options as available.

Although a dedicated phone number or email address is not specified, all Responsible Gaming support requests are prioritised and handled by trained staff in accordance with AU legal obligations and best practices for 2025.

Your feedback is essential for ongoing improvement of our protections and procedures.