Terms & Conditions

These Terms govern your relationship with the operator of uptownpokiez.com as of 15 January 2025. They establish your legal rights and obligations when using the services offered on uptownpokiez.com. Please read these Terms carefully before using any aspect of our platform.

Definitions

OBSERVE: Legally precise definitions are essential for clarity and legal certainty.

Operator: Refers to the company operating uptownpokiez.com, with its headquarters located at Heelsumstraat 51, E-Commerce Park, Curaçao, and licensed by the Curaçao Gaming Authority (valid through 2025), acting exclusively for the purposes of managing and maintaining the website and its gaming activities.
User: Any individual who accesses, browses, registers, or otherwise interacts with uptownpokiez.com, irrespective of account status.
Player: A User who has completed registration and is authorized to place real-money bets and participate in gaming activities on uptownpokiez.com.
Bet: A monetary wager placed by a Player in respect of any game, event, or activity offered on uptownpokiez.com.
Bonus: Any promotional or incentive credit issued by the Operator according to its Bonus Terms.
Wager: The act of staking a specified amount on any gaming activity on uptownpokiez.com, including but not limited to bets funded by real money or bonuses.
KYC: "Know Your Customer" procedures, referring to identification and verification checks mandated for legal compliance.

EXPAND: Definitions address all explicit and implicit references to gaming, bonuses, user categories, and legal context. REFLECT: This section establishes foundational clarity to support interpretation of all following clauses.

Account Registration

OBSERVE: Australian law and industry best practices require rigorous registration processes and player verification to protect minors and prevent fraud.

Eligibility Requirements

Minimum Age: Only individuals aged 18 years or older may register for an account and participate in gaming on uptownpokiez.com. The Operator reserves the right to request age verification documentation at any time.
Jurisdiction: By registering, Users confirm they are not located in any jurisdiction where online gambling is prohibited by law. AU Users must ensure lawful participation under Australian law.

Registration Procedure

Account Creation: Users must provide accurate and complete personal information, including legal name, date of birth, residential address, and valid email.
Email Verification: Users are required to verify their email address via a link sent to their provided email to activate their account.
KYC Documentation: Prior to making a withdrawal, and periodically as required, Users must submit government-issued identification and, if requested, proof of address or payment method ownership. Documentation may be reviewed in accordance with AU anti-money laundering (AML) and responsible gambling requirements.

User Obligations

Accuracy: Users are responsible for ensuring that all information provided is true, current, and complete. Any changes must be updated promptly.
Security: Users must safeguard their account credentials and are responsible for all activities under their login. Sharing account access is strictly prohibited.
Compliance: The use of false identities or provision of fraudulent documents may result in immediate suspension and notification to relevant regulatory authorities.

REFLECT: This section fulfills legal obligations to prevent underage and unlawful gambling, ensures robust account security, and brings uptownpokiez.com into full compliance with AU and Curaçao KYC/AML standards.

Betting & Gameplay Rules

OBSERVE: AU regulations and fairness standards require explicit communication of all betting parameters, behavioral rules, and operational boundaries.

Bet Placement

Types of Bets: Bets may be placed on any game, event, or feature as permitted and described on uptownpokiez.com. Only Players with fully verified accounts may place real-money wagers.
Limits: Each game may specify minimum and maximum betting amounts. Attempted bets outside these limits will be rejected by the system. The Operator may, in its discretion, alter these limits; changes will be communicated via site notification.
Bet Confirmation: All bet placements are final once confirmed by the proprietary gaming system. Bets may not be modified or cancelled except in cases of technical malfunction or Operator error.

Conduct in Gaming Environments

Fair Play: Players must not engage in any fraudulent activity, including but not limited to collusion, exploitation of software bugs, use of automated systems ("bots"), or breaches of anti-money laundering provisions.
Chat & Live Casino Conduct: Abusive, defamatory, or offensive language in in-game chats or live casino interactions is prohibited. Such behavior may result in immediate account suspension without prior notice.
Game Integrity: The Operator reserves the right to void bets and/or close accounts where there is suspicion of cheating or manipulation.

REFLECT: These rules protect Users, uphold the integrity of all gaming activities, and ensure compliance with AU and international online gambling standards.

Bonus Terms

OBSERVE: Bonus offerings in Australia are subject to strict rules requiring transparency, clear wagering requirements, and limits on combining promotions.

Activation & Wagering Requirements

Bonus Activation: Bonuses may be activated only by registered Players who meet the specified eligibility requirements. Bonus details, including minimum deposit, expiry, and activation instructions, are set out in each promotion's specific terms.
Wagering: All bonuses are subject to wagering (play-through) requirements, which must be met within the stated timeframe (never less than 14 days; all promotional periods and terms are valid through 2025). Unless otherwise stated, only bets on eligible games will contribute to meeting wagering requirements.

Prohibited Actions & Game Restrictions

Game Exclusions: Certain games may be excluded from bonus wagering contributions. A full list will be provided on uptownpokiez.com for each promotion.
Abuse Prohibition: Use of bonuses to pursue unfair advantage (bonus abuse, minimal risk betting, multiple accounts) is strictly forbidden and may result in bonus cancellation, forfeiture of winnings, and account closure.
Combining Bonuses: Unless expressly permitted, bonuses and promotions cannot be combined or used in conjunction with one another. Each bonus is subject to its own terms and may not be stacked with other promotional offers.

Protective Clause: The Operator reserves the right to amend or withdraw promotional offers at any time to ensure compliance with AU regulation and site integrity.

REFLECT: These terms fulfill explicit AU bonus regulation, minimize risk of player misunderstanding, and protect Operator and User interests.

Payments & Withdrawals

OBSERVE: AU laws require transparency regarding payment methods, limits, fees, and timelines; Player funds must be handled with diligence and security.

Deposit Methods & Limits

Accepted Methods: Players may deposit funds using supported credit/debit cards, e-wallets, or cryptocurrency options as listed in the payment section of uptownpokiez.com.
Deposit Limits: Minimum and maximum deposit amounts apply and may vary by method. Details are specified on-site and are subject to change by the Operator.
Processing Times: Deposits are processed promptly; cryptocurrency deposits may require additional network confirmations.

Withdrawal Procedures & Policies

Pending Period: Withdrawals are generally processed within 1-3 business days, subject to successful completion of KYC verification.
Withdrawal Limits: Daily, weekly, and monthly withdrawal caps apply and are disclosed in the cashier section of uptownpokiez.com. Transactions above a specified threshold may be subject to additional verification and approval.
Fees: The Operator does not charge withdrawal fees for standard payment methods. External provider fees (e.g., crypto network fees) may apply and are the Player's responsibility.
Refunds: Deposited funds may only be withdrawn after being wagered at least once. Refunds on unused bets or bonuses will be reviewed on a case-by-case basis at the Operator's discretion and in line with responsible gambling and AML procedures.

Security & Compliance

AML Obligations: In accordance with Australian financial crime laws, certain transactions may be delayed or declined pending investigation of suspicious activity.
Player Protection: All Player funds are maintained in segregated operational accounts to maximize User security and support financial integrity.

REFLECT: This section provides comprehensive information for Users, incorporates best-practice risk mitigation, and aligns with AU regulatory guidance for player fund protection.

Limitation of Liability

OBSERVE: AU law and Curaçao regulations necessitate balanced Operator liability, user protections, and explicit disclaimers for external risks.

Operator's Obligations: The Operator will ensure all games are operated fairly using certified random number generators and will take reasonable measures to maintain the accuracy of displayed account balances, game results, and transaction records.
Exclusions: The Operator shall not be liable for any loss or damage arising from User error, loss of connectivity, third-party service interruptions, technical failures outside its control, or force majeure events. Site content and performance are provided "as is" and "as available."
Limitation of Compensation: To the maximum extent permitted by law, the Operator's aggregate liability for any claim arising out of or relating to uptownpokiez.com shall not exceed the amount of the relevant bet or AUD $1,000 (whichever is less).

Regional Compliance Note: Nothing in this section reduces or limits rights conferred by the Australian Consumer Law that cannot be lawfully excluded.

REFLECT: These clauses protect both Operator and Player, clearly delineating responsibilities while maintaining essential legal safeguards in the AU context.

Intellectual Property Rights

OBSERVE: IP rights must be clearly established to protect Operator assets and content originality.

Ownership: All content, trademarks, logos, proprietary information, and gaming software on uptownpokiez.com are the exclusive property of the Operator or its licensors.
Restrictions: Users may not copy, reproduce, distribute, publicly display, modify, decompile, or create derivative works from any material on uptownpokiez.com without prior express written consent.
Third-Party Rights: Games and software may be subject to additional third-party licensing; any unauthorized use is strictly prohibited and may result in legal action.

REFLECT: This section ensures full legal protection for Operator IP and compliance with international copyright standards for online gaming platforms.

Privacy & Data Protection

OBSERVE: AU Privacy Act requirements and Curaçao licensing obligations necessitate clear reference to privacy practices.

Data Collection & Use: All personal data and information submitted to uptownpokiez.com are collected, processed, and stored in accordance with the Operator's Privacy Policy and applicable AU and international data protection laws.
Your Rights: By using uptownpokiez.com, Users consent to processing and use of their information for purposes including KYC, Player account management, responsible gaming, and legal/regulatory compliance.
Access to Policy: The full Privacy Policy is available at https://uptownpokiez.com. Users are encouraged to review it regularly.

REFLECT: This ensures legal compliance and transparency on data handling, as mandated for AU-facing gaming operators.

Changes to Terms

OBSERVE: Legal best practice and AU standards require clear notification procedures for terms updates.

Update Procedure: The Operator may amend these Terms at any time to reflect legal, regulatory, or operational changes. Updated versions will be published on uptownpokiez.com with the "Effective Date" indicated above.
User Notification: Players will be notified of material changes via email to their registered address and/or through a banner notification upon next login.
Right to Discontinue: If Users do not accept amended Terms, they may cease using the service and request closure of their account. Continued use constitutes acceptance of the revised Terms.

REFLECT: These procedures safeguard Users' legal rights and ensure ongoing regulatory compliance with AU standards.

Termination & Suspension

OBSERVE: Player protection and Operator security require precise articulation of account termination procedures and User rights upon closure.

Grounds for Action: The Operator may suspend or terminate accounts for breaches of Terms, provision of false or fraudulent information, evidence of illegal or irregular activity, regulatory directives, or upon User request.
Procedure: Users will generally be notified of suspension or termination via their registered email, except where regulatory or security concerns require immediate action.
Funds Upon Closure: If warranted, any remaining Player funds (excluding bonuses) on account closure will be returned via the original payment method, subject to completion of KYC and AML checks and any legal restrictions under AU or Curaçao law.
Appeal Process: Users may contest account closure decisions by contacting the Operator as set out below.

REFLECT: This process protects both User interests and Operator compliance obligations while maintaining fairness and procedural transparency.

Governing Law & Jurisdiction

OBSERVE: All legal relationships must be clearly anchored in specific law and dispute mechanisms appropriate for an AU-facing Curaçao-licensed operator.

Applicable Law: These Terms are governed and construed according to the laws of Curaçao, unless AU laws apply mandatorily for protection of Australian consumers.
Jurisdiction: In the event of disputes not resolvable by negotiation or mediation through customer support, claims may be submitted to arbitration in Curaçao or, where binding, through an AU regulatory body as required by law.
Dispute Resolution: The Operator encourages Users to first contact customer support for amicable resolution. If necessary, written complaints will be escalated to management and, as a final step, to appropriate regulatory or judicial authorities.

Regional Compliance Note: This clause ensures User access to ADR (alternative dispute resolution) and preserves AU mandatory protections.

REFLECT: This structure aligns with Curaçao licensing, AU consumer rights, and cross-jurisdictional standards for gambling disputes.

Contact Information

OBSERVE: Full and accessible contact information must be clearly disclosed for regulatory transparency and consumer trust. Data sourced from Operator records as of 2025.

Official Website: https://uptownpokiez.com
Registered Headquarters / Legal Address: Heelsumstraat 51, E-Commerce Park, Curaçao
Customer Support Email: Please visit our official website's contact section or use the on-site support form for direct communication. If specific legal correspondence is required, indicate this clearly in your inquiry.
Authorised Representative: Jack Thompson, parent company Deckmedia N.V.

Regional Compliance Note: For AU users, Operator endeavours to provide responsive customer support accessible from Australia. Where mandated, Operator will cooperate with AU regulatory and dispute mechanisms for consumer protection.

REFLECT: This section completes legal and practical transparency requirements for all Users engaging with uptownpokiez.com.