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Privacy Policy

This Privacy Policy explains how uptownpokies ("we", "us", "our"), through the website uptownpokiez.com, collects, uses, shares, and protects your personal information. The policy applies to all players, site visitors, and users of our services as of 1 March 2025. By accessing or using our services, you agree to the practices described herein.

Who We Are

OBSERVE: uptownpokies is operated under the parent company Deckmedia N.V., registered and headquartered at Heelsumstraat 51, E-Commerce Park, Curaçao. EXPAND: We operate globally, with services specifically offered to clients in Australia through uptownpokiez.com, under Curacao licensing and in compliance with AU data protection standards. REFLECT: All inquiries regarding data protection should be referred to our Data Protection Officer (DPO) or data protection team.

Legal Entity and Contact Details

  • Operator: Deckmedia N.V. (uptownpokies, for the purposes of this policy, operating via uptownpokiez.com)
  • Registered Address: Heelsumstraat 51, E-Commerce Park, Curaçao
  • Parent Company: Deckmedia N.V.
  • Regulatory Licence: Curaçao eGaming, valid for 2025
  • Responsible Person (DPO): Jack Thompson*
  • Contact for Data Protection:

*If not the Data Protection Officer, Jack Thompson acts as the official contact for data queries. Please use the above email for all communications regarding your information.

What Personal Data We Collect

OBSERVE: We gather a range of data to facilitate our services. EXPAND: This includes both direct identifiers and technical metadata to support lawful operation and compliance. REFLECT: All collection is limited to what is necessary, proportionate, and lawfully justified within AU and Curaçao regulation frameworks.

  • Personal Identification Data: Full name, date of birth, address, e-mail address, phone number, and government-issued ID (for KYC purposes).
  • Account Details: Username, password (encrypted), preferences, account activity/status.
  • Technical Data: IP address, device and browser information, unique device identifiers, geolocation (if required), access logs, and transaction/session logs.
  • Payment Data: Bank account or card information, transaction history, cryptocurrency wallet details (if supported), and payout details. All payment data is stored in encrypted form and used only for transaction processing and anti-fraud compliance.
  • Behavioral Data: Game activity (bets, wins/losses, interactions), betting and transaction history, clicks, page views, navigation patterns, and participation in promotions.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics, and advertising pixels for site functionality, analytics, and personalized marketing (see Cookies section below).
  • Additional Data: Communications with customer support, survey or feedback responses, and information voluntarily provided via website forms.

All data is collected in accordance with applicable laws, and users are notified of data requirements at registration or during particular transactions.

Legal Basis for Processing

OBSERVE: Data processing at uptownpokies (on uptownpokiez.com) is subject to the Privacy Act 1988 (AU), the Australian Privacy Principles (APPs), and regulatory requirements of Curacao. EXPAND: Each processing activity requires a lawful basis. REFLECT: The following legal grounds are strictly adhered to:

  1. User Consent: We seek your explicit consent for marketing, analytics, and cookies when required. Consent may be withdrawn at any time via your account panel or by contacting our DPO.
  2. Contractual Necessity: Data is processed to establish and manage your player account, verify your identity, process payments, and provide requested services.
  3. Legal Obligations: Our operations are subject to anti-money laundering (AML), know-your-customer (KYC), and regulatory reporting duties under both Curaçao licence requirements and AU law. Data is retained and disclosed as mandated by law or at the request of competent authorities.
  4. Legitimate Interests: For fraud detection, security, enhancing service quality, and analytics conducted in a way that respects your privacy rights. We conduct assessments to ensure such interests do not override your fundamental freedoms.

Regional Compliance Note: AU law (Privacy Act 1988) grants you enforceable rights and remedies. All processing is reviewed for proportionality, fairness, and necessity under these obligations.

Purpose of Processing

OBSERVE: We process your personal data to deliver a safe, functional, and innovative online gaming environment. EXPAND: Data use is strictly limited to well-defined, lawful, and transparent purposes. REFLECT: The main purposes include:

  • Account Creation and Management: To register and maintain your player profile and verify your eligibility to use uptownpokiez.com.
  • Service Provision: To enable participation in online casino games, facilitate secure transactions, manage gameplay, and process winnings or withdrawals.
  • Customer Support and Communications: To respond to your requests, inquiries, and complaints, and provide relevant updates regarding your account or our services.
  • Risk Management and Fraud Prevention: To identify, prevent, and manage fraud, unauthorized activity, or breaches of terms.
  • Regulatory Compliance: To fulfill statutory requirements incl. AML/KYC, record-keeping, and reporting to regulators as legally required.
  • Service Improvement and Analytics: To analyze user interactions and preferences, improve website functionality and player experience, and conduct internal audits.
  • Marketing and Promotions (with user consent): To send newsletters, offers, and personalized communications (opt-out available at any time via account settings or DPO contact).

We will never process your data for any purpose incompatible with the above. New purposes will be notified and consent obtained as required by law.

Disclosure & Sharing

OBSERVE: uptownpokies only discloses personal data as necessary and in accordance with legal standards. EXPAND: We maintain strict controls on third party sharing. REFLECT: No personal data is sold or traded outside these conditions.

  • Payment Processors & Financial Partners: Data is shared with banks, payment service providers, and financial institutions to process deposits and withdrawals securely.
  • Authorized Service Providers: Data may be accessed by IT support, security and analytics providers, and software vendors engaged under strict confidentiality agreements and for legitimate operational purposes only.
  • Regulatory Authorities: Data may be disclosed to AU or international regulators, law enforcement, or governmental authorities in compliance with binding legal obligations or regulatory requests.
  • Affiliates & Brand Partners: With your consent, limited data may be shared for participation in joint marketing programs or affiliate offers promoted on uptownpokiez.com.
  • Advertising Networks & Analytics: To deliver relevant advertising and improve site analytics (only with user consent and in compliance with cookie preferences).

Protective Clauses: All third parties are contractually required to uphold data protection obligations, ensuring your information remains confidential and secure.

International Transfers

OBSERVE: Given our operational base in Curaçao and provision of services to users in Australia, some data may be processed or stored outside of AU. EXPAND: Transfers are only made where adequate safeguards are in place, consistent with regulatory requirements. REFLECT: Users are informed of such transfers and protections applied.

  1. Transfer Destinations: Data may be transferred to Curaçao, the European Union (if cloud or service providers are based there), or other reputable jurisdictions as required for service provision or backup.
  2. Data Protection Measures: Standard contractual clauses, technical encryption, and contractual obligations are imposed to ensure data protection levels equivalent to AU law (APP 8).
  3. Third-Party Countries: All providers outside AU or Curaçao are screened for adequate privacy frameworks and subject to ongoing risk assessments.

Regional Compliance Note: By using uptownpokiez.com, you consent to the transfer and processing of your data as described, subject to these safeguards. You retain all rights under AU privacy law irrespective of data location.

Data Retention

OBSERVE: Retention periods are defined by law, licensor obligations, and operational necessity. EXPAND: Data is not stored longer than required for the stated purposes. REFLECT: When data is no longer needed, it is securely deleted or anonymised.

  • Personal Account Data: Retained for the duration of your account activity and up to 5 years following account closure, in compliance with AML/KYC requirements and regulatory mandates (valid through 2025).
  • Payment and Transaction Records: Retained for a minimum of 5 years after transaction, or longer if required by law.
  • Analytical and Cookie Data: Retained according to cookie policy and analytics provider contracts, generally not exceeding 2 years from collection unless otherwise required for compliance or dispute resolution.
  • Criteria for Deletion: Data is deleted upon user request (where permissible), expiration of statutory retention, or when processing is no longer justified. Certain data may be retained if required for legal defense, dispute resolution, or by order of a regulatory authority.

You may request access to, or deletion of, your personal data at any time (subject to legal restrictions).

Your Rights

OBSERVE: Under AU law (Privacy Act 1988, APPs), you are granted important rights regarding your personal data. EXPAND: These rights are available to all users of uptownpokiez.com, regardless of location. REFLECT: We are committed to upholding these rights transparently and without undue delay.

  • Access: You have the right to access a copy of your personal data held by us. Request this by contacting [email protected].
  • Correction: You may request correction of any inaccurate or outdated information at any time.
  • Deletion ("Right to be Forgotten"): You can request erasure of your data, provided no legal exemption applies (such as ongoing AML retention requirements).
  • Restriction: You may request that we limit processing of your data under certain circumstances (e.g., pending correction or dispute resolution).
  • Objection: You can object to data processing for direct marketing at any time and opt out of non-essential communications.
  • Data Portability: Where applicable, request transfer of your data to another controller in a commonly used, machine-readable format.
  • Withdrawal of Consent: Where processing is based on consent (marketing, cookies), you can withdraw consent at any time via your account settings or by contacting the DPO.

All rights requests are processed promptly. If you believe your data rights have been infringed, you may contact the Office of the Australian Information Commissioner or your local data protection authority.

Cookies & Tracking Technologies

OBSERVE: uptownpokiez.com uses cookies and similar technologies for efficient and secure site operation. EXPAND: Different types of cookies serve distinct purposes, all set in compliance with user consent choices. REFLECT: Details and management instructions follow for your awareness.

Types and Purposes of Cookies

  • Session Cookies: Essential for user authentication and temporary user preferences (deleted when the browser is closed).
  • Persistent Cookies: Used to remember your login and site preferences between visits (typically retained for up to 12 months unless deleted by the user).
  • Third-Party Cookies: Set by analytics (e.g., Google Analytics) and advertising partners, only activated with user consent, to measure performance and present relevant offers.

Managing Cookies

  1. Most browsers allow you to control or block cookies via settings. Instructions are provided within your browser's help section.
  2. Within your user account panel on uptownpokiez.com, you can review and adjust cookie preferences at any time.
  3. Disabling, rejecting, or deleting certain cookies may affect the functionality or performance of the site.

Your consent for non-essential cookies is always obtained before activation and can be withdrawn at any time.

Data Security

OBSERVE: Security of your information is central to our operations. EXPAND: A combination of technical and organizational safeguards is employed to prevent unauthorized access, loss, or misuse of your data. REFLECT: Our frameworks are audited and updated in line with industry standards and regulatory guidance from AU and Curacao through 2025.

  • Encryption: All data transmissions are protected using SSL/TLS and stored data is encrypted by industry-standard algorithms.
  • Access Controls: Strict access permission protocols ensure only authorized personnel may access personal data, with all access traced and logged for audit purposes.
  • Physical and Logical Security: Data is hosted in secure, monitored environments with regular penetration testing and risk assessments.
  • Staff Training and Awareness: Employees receive ongoing privacy, data handling, and security training, ensuring consistent compliance and incident prevention.
  • Incident Response: In the event of a data breach, immediate containment, user notification, and reporting to authorities are initiated in accordance with the Notifiable Data Breaches scheme (AU law).

While we implement robust protection, no system is entirely impenetrable. Users are encouraged to protect their own credentials and notify us of any suspicious activity.

Complaints & Contacts

OBSERVE: We provide clear, accessible channels for questions or complaints related to privacy. EXPAND: All privacy inquiries are handled in good faith and with due process under AU law. REFLECT: Users have the option to escalate unresolved disputes to regulatory authorities.

  • Data Protection Contact: For all privacy matters, contact our responsible person (Jack Thompson or Data Protection Team) via [email protected].
  • Complaint Procedure:
    1. Submit your complaint, concern, or request to the email above with specific details regarding the issue.
    2. We will acknowledge receipt within 7 days and provide a substantive response within 30 days of review.
    3. If dissatisfied, you may escalate to the Office of the Australian Information Commissioner or equivalent body in your locality.

We are committed to resolving all privacy complaints promptly and transparently.

Updates

OBSERVE: Privacy practices and legal standards may evolve. EXPAND: uptownpokies reserves the right to amend this policy as required by changing laws or operational needs, with notice provided to affected users. REFLECT: We uphold user awareness and compliance at all times.

  • Policy Changes: All amendments will be published on uptownpokiez.com with a clearly indicated revision date.
  • User Notification: Registered users will be informed of significant changes by email or in-account notification prior to enforcement, allowing review and, where required, renewed consent.
  • Latest Revision: This policy was last updated on 1 March 2025 and supersedes previous versions for all users from that date forward.

Continued use of our services indicates acceptance of the updated Privacy Policy.